Account Management and Product Upgrades

Learn about what to expect for the life of our relationship.

Articles

What can I expect from my IDI Loyalty Team?
Once you are out of implementation, you will be transitioned over to our Service and Client Loyalty Team.  Either an IDI Account Manager or IDI Client Loyalty Specialist will be reaching out to check-in and make sure you're completely satis...
How do I know if I'm on the most current version of my IDI product?
How do you know if you’re on the most current version of your IDI product? Are you logging onto a website via a browser, or are you clicking on an application installed on your computer to run Time Bank? If you are logging into one of our ID...
What services do I get for the recurring monthly fee I'm paying?
For IDI hosted/web-based solutions and products, like other SaaS (software as a service) providers, the on-going costs include: On-going technical support :  You can engage IDI technical support if you encounter any issues with the operati...