Account Management and Product Upgrades

Learn about what to expect for the life of our relationship.

Articles

What can I expect from my IDI Account Manager?
Once you are out of implementation, you will be transitioned over to support and informed that your IDI Account Manager will be reaching out to check-in and make sure you're completely satisfied with your IDI product(s) and service. Your Accoun...
How do I know if I'm on the most current version of my IDI product?
If you are using one of our IDI hosted web-based solutions, you will receive free upgrades at no cost to you as part of the recurring fee for SaaS (software as a service). For Time Bank users, if you are currently on our locally-installed legacy Ti...
What services do I get for the recurring monthly fee I'm paying?
For IDI hosted/web-based solutions and products, like other SaaS (software as a service) providers, the on-going costs include: On-going technical support :  You can engage IDI technical support if you encounter any issues with the operati...