Contacting IDI Technical Support

Learn how to contact IDI Support and our Service Level Agreement.

Articles

How do I create a Support Ticket with IDI (including support form)
The most efficient way to send a support request to IDI's Technical Support Team is to complete the Support Form below. This information will help us prioritize your request correctly and have the most appropriate resource respond. Don't f...
What happens when I contact IDI Support?
You can contact IDI Technical Support directly at support@idesign.com, or call 866-846-3226, #2, and whoever is triaging support calls will open a ticket for you.  Someone answers the phone from 8:30 AM to 5:30 PM Eastern time, M-F.   The...
What is IDI's Service Level Agreement, or Support SLA? Updated
You can contact IDI Technical Support directly at support@idesign.com, or call 866-846-3226, #2, and whoever is triaging support calls will open a ticket for you.  Someone answers the phone from 8:30 AM to 5:30 PM Eastern time, M-F.   The...