The IDI Support Form is the best way to contact our support team. The answers requested on this form allow a ticket to be created and an analyst to assist you. A critical question within the form is your site number. Please see the instructions below to assist you in finding your site number in Time Bank Online.
1) While logged into Time Bank Online, click the Support tab within Time Bank Online, ensure the Tools tab is selected.
2) Find your site number under the Site Information Section (see arrow below) or at the top of the screen in parentheses.
3) The Support form can be found on the IDI Support tab shown in the second screenshot below
- Copy and paste your site number into the appropriate field in the Support form.