How do I get technical support for my IDI product?

Your support process will be explained to you at the end of an IDI Implementation.  Regardless of your first line of support recommendation, you may choose to reach out to IDI Support directly at any time.  However, depending on the nature of the issue, we may ask you to also get a case started with your vendor system support team.

For IDI First Line of Support Recommendation:

Once you are out of implementation, your support process is to contact IDI Support at support@idesign.com, or call 866-846-3226, #2, and whoever is triaging support calls will open a case for you.  Someone answers the phone from 8:30 AM to 5:30 PM Eastern time, M-F.

Your IDI Account Manager, who will follow up with you within a couple of months after implementation, is also another ongoing resource you have to help resolve issues.

For a Partner Reseller First Line of Support Recommendation:

Once you are out of implementation, your support process is to contact your TLM support number first (that phone number may be based on your region), and they will escalate it to us as needed to resolve the issue.

If you feel you are not getting timely support, you can email us at support@idesign.com, or call IDI support at 866-846-3226, #2, and share the case number you've opened, and we will escalate the request on your behalf.  Someone answers the phone from 8:30 AM to 5:30 PM Eastern time, M-F.

Your IDI Account Manager, who will follow up with you within a couple of months after implementation, is also another ongoing resource you have to help resolve issues.

Contact IDI Support

Contact IDI's Account Manager