Latest Message from the Leadership Team at IDI
As we continue to monitor and respond to the evolving situation with COVID-19, our commitment and resolve has not wavered. We remain focused on providing continuity of our services to our clients and partners, while also protecting our employees through providing even better internal tools and resources so we can continue to do the work we need to do safely from our homes in the Ann Arbor, Michigan area.
As a business, we've had work-from-home options for our employees for years, and we were already set up to easily support our clients and partners remotely. Our web-based software can also be accessed virtually by our clients.
If you have any questions regarding ongoing services, or your own business operations during this time, please do not hesitate to reach out to us.
We appreciate your business and hope you, your company, and your families remain safe and healthy. We are all in this together, and we will come through it together.
IDI Customer Service Tips
Have new pay codes related to COVID-19?
- We’re helping some of our clients add COVID-19 related pay codes, and we encourage you to reach out to our Support Team before making changes like that as it does affect mappings in our product.
Running payroll from home?
- If you need to work remotely, here are a few articles in IDI Resource Center that can help you with your home setup:
Trying to set up new users?
We will continue to build out self-help articles in our knowledge base to assist you, but if you need direct assistance, our Support Team members are here to help. You can contact them directly at email@example.com, or call 866-846-3226, #2. Someone answers the phone from 8:30 AM to 5:30 PM Eastern time, M-F.
Be assured we are all here to help!
We will continue to update our News and Events section in IDI Resource Center. You can even Subscribe to this section for emailed notifications of updates (see screenshot below).
Make sure you fill out our customer surveys so we know how we're doing and can continuously improve:
Complete emailed customer service surveys, or visit our website at www.idesign.com to fill out a survey if you haven't already completed one in the past three months.
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Additional Local and National Resources and Announcements
Following other states, our Michigan Governor signed an Executive Order March 23rd, 2020 that directs residents to remain at home or in their place of residence for three weeks (until April 13th), except for essential services.
Because what we at IDI provide is considered an essential service, we will still have an internal representative in our Ann Arbor office to troubleshoot any potential technical lags or delays so we can provide uninterrupted service during this time.
Here are local and national resources you can check out: