Technical Support and Troubleshooting

Learn about the support process and how to access troubleshooting tips.

Time Bank Online Troubleshooting

Access Time Bank Online tips and FAQs.

IT Information

Learn about system requirements, data security, our hosting center, other technical requirements, and latest release notes.


What is IDI's Service Level Agreement, or Support SLA?
When a client or partner rep calls or emails IDI Support, whoever is triaging incoming support requests will work with the contact to determine severity level of the issue. The case will be assigned to a Support team member and prioritized according...