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Articles
What happens when I contact IDI Support?
Once support is contacted by email or by phone, our Triage Helpdesk Associate opens a case/ticket. You will be notified via email that your case has been opened and you will be asked for any additional information needed in order to set the cor...
What is IDI's Service Level Agreement, or Support SLA?
When a client or partner rep calls or emails IDI Support, whoever is triaging incoming support requests will work with the contact to determine severity level of the issue. The case will be assigned to a Support team member and prioritized according...