Time Bank Online Tips and Troubleshooting

Access Time Bank Online tips and FAQs.

IDI Video Series: Time Bank Online Solutions

Access our product and solution user demonstration videos of how to use our web-based platform, Time Bank Online, to process our common solutions, or links.

Articles

What self-help resources are available for Time Bank Online?
Search our Time Bank Online Tips and Troubleshooting section in IDI Resource Center for answers to Time Bank Online FAQs . Common Time Bank Online error messages and troubleshooting tips are also covered in our Time Bank Online Quick Guide . &n...
How do I set up a new Time Bank Online User?
When you have a new Time Bank Online user who needs to run a Time Bank interface, follow these steps: Step 1: Fill out our Account Update Form for your IDI Account Manager to update any primary contact information for account management purp...
What technical specifications do I need to know to run Time Bank?
Product Documentation Time Bank is an application that connects multiple employee systems and provides customized data transformation. Time Bank Online (Hosted) Time Bank Online is accessed through a client’s web browser and ca...
What are Time Bank Online's supported browsers?
Make sure you are using a supported Internet browser to run Time Bank Online: Chromium Edge* Firefox Chrome *Internet Explorer (all versions) are sunsetted by Microsoft as of 8/17/21. Pop-up Blockers must be turned off for https://www.timeb...
What is the transfer application TBXfer?
If your solution requires a read or write exchange between your local environment and Time Bank Online, you'll need to download the Time Bank transfer application, TBXfer. TBXfer is a separate application that must be downloaded and installed t...
TBO Users: When is ClickOnce being sunsetted?
ClickOnce was used by Time Bank Online to access your local PC to read and write files. ClickOnce is old technology no longer supported by Microsoft.  For security reasons, Time Bank Online will no longer support ClickOnce. In 2017 Time Bank T...
What files do I need to download to run Time Bank?
Below are the links to download any of the required tools to run your Time Bank Solution. Documentation for these tools can be found within the Time Bank Online or Premise interface, from within the Support > Documentation section.   Plea...
What is the Time Bank Local Application (TBLA)?
TBLA is a local version of Time Bank that is used by scheduling software to run Time Bank Online. TBLA connects to the hosted Time Bank Online database using a secure connection back to the Time Bank Online server to request more specific and detail...
How do I schedule a Time Bank Online Task?
With the addition of a Time Bank runtime application, TBLA, installed on your local PC, your Time Bank Online link can be run as a scheduled event. You can use the application of your choice to schedule the task. The Time Bank maintenance window ...
How can I increase the font on my Time Bank screen?
Want to make the font bigger on Time Bank's User Interface?   Here's how: Hold the Ctrl Key down and use the mouse scroll bar to increase/decrease the font on your screen. Note: This will increase the font size for all web apps, incl...
Is Time Bank compatible with Mac?
Time Bank is designed to be run in a Windows environment.  The primary reason is that while the Time Bank Online application is web-based,  exchanging files to/from a client’s local environment requires our local utility TBXfer . &n...
What email address should I use for my Time Bank Online account?
When selecting an email address to use for your Time Bank account, we recommend using your company email address to sign up for a Time Bank user account as it is easier to manage lists and permissions and provide support when all the users in your c...
How do I reset my Time Bank Online password?
If you forget your Time Bank Online password, to reset it all you need to do is select "Forgot Password" on the TBO site underneath the Password field. If your User Name is valid, you will receive an email with a temporary password. You w...