Updated Articles

  1. What is IDI's Service Level Agreement, or Support SLA?

    You can contact IDI Technical Support directly by emailing idisupport@adp.com. Our technical support hours are 8:30 AM to 5:30 PM Eastern time, M-F.   The most efficient way to send a support request is to complete our Support Form . When ...
  2. What are Contractor Central's supported browsers?

    Make sure you are using a supported Internet Browser to run Contractor Central*: Google Chrome Chromium Edge** Firefox Pop-up Blockers must be turned off for https://www.idicontractorcentral.com *Internet Explorer (all versions) are ...
  3. What files do I need to download to run Time Bank?

    Below are the links to download any of the required tools to run your Time Bank Solution. Documentation for these tools can be found within the Time Bank Online or Premise interface, from within the Support > Documentation section.   Plea...
  4. What is the transfer application TBXfer?

    If your solution requires a read or write exchange between your local environment and Time Bank Online, you'll need to download the Time Bank transfer application, TBXfer. TBXfer is a separate application that must be downloaded and installed t...
  5. What is the Time Bank Local Application (TBLA)?

    TBLA is a local version of Time Bank that is used by scheduling software to run Time Bank Online. TBLA connects to the hosted Time Bank Online database using a secure connection back to the Time Bank Online server to request more specific and detail...
  6. What happens when I contact IDI Support?

    You can contact IDI Technical Support directly at idisupport@adp.com, or call 866-846-3226, #2, and whoever is triaging support calls will open a ticket for you.  Someone answers the phone from 8:30 AM to 5:30 PM Eastern time, M-F.   The ...
  7. How do I view Certified Reports in Time Bank?

    After the June 2022 Time Bank release you should notice a difference and improvement in how you view Certified Reports.  Rather than viewing them through Crystal Reports, which some felt was slow to navigate through, you will now view them in P...
  8. What do I need to do for the summer 2022 Time Bank release to avoid service disruption?

    ACTION REQUIRED: IDI's Time Bank Online product release on June 25th, 2022 contains important security updates. Because of the scope of this release, for those clients using our file transfer utility, TBXfer, you will need to go through the step...
  9. How do I Add an Entity to my Contractor Central access?

    To add an entity to Contractor Central use the following steps:  1. Log into Contractor Central.  2. Click Organizational Administration on the left-hand side of the screen.  3. Select the Entities tab.  4. At the bottom of t...
  10. What Certified Payroll Reports does IDI offer?

    For clients in the construction industry that work on government contracts and are subject to providing Certified Payroll Reports to prove compliance, IDI has a Certified Payroll Reporting Solution. Below is our alphabetized library of supported re...