Updated Articles

  1. What Certified Payroll Reports does IDI offer?

    For clients in the construction industry that work on government contracts and are subject to providing Certified Payroll Reports to prove compliance IDI, has a Certified Payroll Reporting Solution. Below is our alphabetized library of supported re...
  2. Sales Materials: Professional Services Industry Solution Overviews and Success Stories

    Have clients in the professional services industry who need help managing overtime earnings to be in compliance with FLSA guidelines?  Our FLSA Overtime solutions calculate the proper overtime earnings when complexities must be factored in, suc...
  3. Sales Materials: Solution Overviews and Client Success Stories for Clients in Any Industry

    Have a client in any industry who... ✔ employs unionized workers requiring paying contract-mandated union wage rates union benefit rates based on seniority, role, and other factors?  Our Multiple Labor Rates solution removes the need to re...
  4. How do I create a Support Ticket with IDI (including support form)

    The most efficient way to send a support request to IDI's Technical Support Team is to complete the Support Form below. This information will help us prioritize your request correctly and have the most appropriate resource respond. Don't f...
  5. What is IDI's Service Level Agreement, or Support SLA?

    You can contact IDI Technical Support directly at support@idesign.com, or call 866-846-3226, #2, and whoever is triaging support calls will open a ticket for you.  Someone answers the phone from 8:30 AM to 5:30 PM Eastern time, M-F.   The...
  6. What happens when I contact IDI Support?

    You can contact IDI Technical Support directly at support@idesign.com, or call 866-846-3226, #2, and whoever is triaging support calls will open a ticket for you.  Someone answers the phone from 8:30 AM to 5:30 PM Eastern time, M-F.   The...
  7. What are IDI Supported Time and Attendance Systems?

    Below is a current list of supported time and attendance systems. To inquire about integrating with a system that is not on this list, please contact our sales team. ADP Vantage Time and Attendance ADP Workforce Now Enhanced Time A...
  8. Sales Materials: Manufacturing Industry Solution Overviews and Success Stories

    Have a manufacturing client who uses production pay, or a piece rate compensation system?  Our Piece Rate solution removes the need to rely on time-consuming and error prone manual calculations to associate the pieces, or production output, w...
  9. Sales Materials: Standard Hours Format For Use With A Prospect's Time System

    Have a client or prospect who wants to transfer time data to your payroll system from a home grown or other time system that is an unknown system to IDI? This PDF will help with the setup: Standard Hours Format for Use with Your Time System Don...
  10. What self-help resources are available for Time Bank Online?

    Search our Time Bank Online Tips and Troubleshooting section in IDI Resource Center for answers to Time Bank Online FAQs . Common Time Bank Online error messages and troubleshooting tips are also covered in our Time Bank Online Quick Guide . &n...