Updated Articles

  1. How do I find my site number in Time Bank to complete the IDI Support Form?

    The IDI Support Form is the best way to contact our support team. The answers requested on this form allow a ticket to be created and an analyst to assist you. A critical question within the form is your site number. Please see the instructions belo...
  2. What is the transfer application TBXfer?

    If your solution requires a read or write exchange between your local environment and Time Bank Online, you'll need to download the Time Bank transfer application, TBXfer. TBXfer is a separate application that must be downloaded and installed t...
  3. How do I reset my Contractor Central password?

    If you forget your Contractor Central password, to reset it all you need to do is select the “Reset Password” on the login page underneath the Password field: A pop-up box will appear where you will place your username, and the...
  4. How do I resolve a server error on the IDI Security Portal Site (IDISP)?

    Error: Server Error in /IDISP Application when accessing the security portal. Possible Causes: "Https" is not included in the address wedsite address. Incorrect/older files cached which no longer work with the website update. ...
  5. What can I expect after I sign a Time Bank Online sales order with IDI?

    Wondering what happens for the first roughly 100 days after you become an IDI (Integrated Design @ ADP) customer?  Once you sign a sales order for one of our Time Bank Online solutions, it is our attempt to begin the process of turning you int...
  6. What can I expect after I sign a sales order for Contractor Central with IDI?

    Wondering what happens for the first roughly 100 days after you become an IDI (Integrated Design @ ADP) customer with our Contractor Central solution? Once you sign a sales order for Contractor Central, it is our attempt to begin the process of tur...
  7. TBXfer Fact Sheet

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  8. Implementation Success: How do I Test My Time Bank Solution?

    Part 1: Preparing to Test Your Time Bank software has been customized to meet your company's specific needs. Therefore, testing before going live for the first time, or after any changes are made, is extremely important in order to ensure that ...
  9. What can I expect from my IDI Loyalty Team?

    Once you are out of implementation, you will be transitioned over to our Service and Client Loyalty Team.  Either an IDI Account Manager or IDI Client Loyalty Specialist will be reaching out to check-in and make sure you're completely satis...
  10. How do I create a Support Ticket with IDI (including support form)

    The most efficient way to send a support request to IDI's Technical Support Team is to complete the Support Form below. This information will help us prioritize your request correctly and have the most appropriate resource respond.  Our te...