Updated Articles

  1. How do I reset my Time Bank Online password?

    If you forget your Time Bank Online password, to reset it all you need to do is select "Forgot Password" on the TBO site underneath the Password field. If your User Name is valid, you will receive an email with a temporary password. You w...
  2. What email address should I use for my Time Bank Online account?

    When selecting an email address to use for your Time Bank account, we recommend using your company email address to sign up for a Time Bank user account as it is easier to manage lists and permissions and provide support when all the users in your c...
  3. How can I increase the font on my Time Bank screen?

    Want to make the font bigger on Time Bank's User Interface?   Here's how: Hold the Ctrl Key down and use the mouse scroll bar to increase/decrease the font on your screen. Note: This will increase the font size for all web apps, incl...
  4. What is the transfer application TBXfer?

    If your solution requires a read or write exchange between your local environment and Time Bank Online, you'll need to download the Time Bank transfer application, TBXfer. TBXfer is a separate application that must be downloaded and installed t...
  5. What are Time Bank Online's supported browsers?

    Make sure you are using a supported Internet browser to run Time Bank Online: Internet Explorer 11+ Edge Firefox Chrome Pop-up Blockers must be turned off for https://www.timebankonline.com/. Time Bank Online does not support non-Windows bro...
  6. What self-help resources are available for Time Bank Online?

    Search our Troubleshooting Tips in IDI Resource Center for answers to Time Bank Online FAQs . Common Time Bank Online error messages and troubleshooting tips are also covered in our Time Bank Online Quick Guide .  Click on the link to acce...
  7. How do I set up a new Time Bank Online User?

    When you have a new Time Bank Online user who needs to run a Time Bank interface, follow these steps: Step 1: Fill out our Account Update Form for your IDI Account Manager to update any primary contact information for account management purp...
  8. IDI Access | Partner Blog Articles shared as Videos

    Enjoying the tips for partners on how to extend your workforce management solutions in our Partner Blog, IDI Access ? Here are some of those articles shared as videos: Our Structured Process Boosts HCM Sales Numbers ...
  9. What happens when I contact IDI Support?

    Once support is contacted by email or by phone, our Triage Helpdesk Associate opens a case/ticket. You will be notified via email that your case has been opened and you will be asked for any additional information needed in order to set the cor...
  10. What are Data Hosting and Security FAQs?

    Q:   How does IDI host product websites and databases? A:  IDI contracts with Otava to ensure IDI applications and client data are reliably accessible and secure. Q:   Where are hosting centers/servers located? A:  IDI'...