Once you are out of implementation, you will be transitioned over to our Service and Client Loyalty Team. Either an IDI Account Manager or IDI Client Loyalty Specialist will be reaching out to check-in and make sure you're completely satisfied with your IDI product(s) and service.
IDI's Account Managers and Client Loyalty Specialists are not technical resources, but are there as an ongoing resource for the life of your relationship with IDI and can help facilitate the resolution of issues as needed.
Because we care, you will also be receiving customer satisfaction surveys at regular intervals to ensure that you remain happy with our product and service. Please take the time to answer the brief surveys as that is one way our Service team will know if there are any outstanding issues that need attention.
*For technical support, please submit a ticket to our technical support analysts by completing our Support Form.