What services do I get for the recurring monthly fee I'm paying?

For IDI hosted/web-based solutions and products, like other SaaS (software as a service) providers, the on-going costs include:

  • On-going technical support:  You can engage IDI technical support if you encounter any issues with the operation of your product or solution for the life of the partnership.
  • Free upgrades:  IDI is committed to updating your solutions as your other integrated systems go through version changes at no cost to you.
  • Discounts on future changes:  If your business needs change and you require additional logic to your solution (e.g. add union pay), you will receive a discount on the change requests.
  • Hosting Fees:  Time Bank is a hosted solution so you do not need to incur internal IT costs to host the solution.  

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